Joanne's story
Joanne, a victim of financial abuse.
Leaving a difficult relationship and taking back control of her finances was a challenging time for Joanne. Her ex-partner had been the main earner and used that to hold power over her – managing the household money, including how her Vanquis Credit Card was used, and leaving her with no say.
She recognised the problem and left the relationship, getting support from Refuge. With the stability that gave her, Joanne then contacted Vanquis for help with her account.
How we helped
We listened to Joanne’s situation and made sure she’d get the support she needed. Our team then:
- Set up her new home address on our system with proof of address documents
- Sent out a new card and PIN, making the one her ex-partner had void and useless
- Reviewed Joanne’s account and agreed an affordable short-term payment plan
- Arranged regular catch-ups to monitor the payment plan and Joanne’s situation
We were glad to give Joanne the support she needed. She set up a regular Direct Debit for repayments and is now back in control of her finances and managing her account well.
Could you be experiencing financial abuse? It can take many forms and sometimes it’s hard to spot. Learn what financial abuse is and what you can do if you or someone you know is being affected.
If you relate to Joanne’s story or need support with financial difficulties, please call us on 0330 099 3002*. We’re here to listen and understand your situation, not judge. If you contact us, we can make sure you’re supported in the best possible way.
*Call charge information Applications are subject to:
Network charges may apply. Calls to 01 and 03 numbers from UK landlines and mobiles are normally included in free plan minutes if available; otherwise calls to 03 numbers cost the same as calls to 01/02 prefix numbers. Calls to 0800 or 0808 numbers are free from mobiles and landlines.
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