Extra security for your online credit card purchases
Find out how we keep your card purchases safe and secure.
Credit card purchases are safer than ever
The current rules better protect you and your money – you might see this called Strong Customer Authentication (SCA).
Under these rules, you need to approve some of your online purchases using the Vanquis app or Online Banking. This confirms it’s really you making the payment.
How to approve your payments
- Through the Vanquis app – It’s the most secure and convenient way. There are no codes – just a few taps and you’re done. Our app is quick and easy to download and it’s free.
- By text message – If you don’t have the Vanquis app but you’re registered for Online Banking, we’ll send a one-time passcode (OTP) to your UK mobile number. You’ll then need to enter this on the verification screen, followed by your Online Banking memorable word, to prove your identity.
Are your contact details up to date?
Update your phone number and email address in the Vanquis app. Prefer to call our friendly team? No worries. Our number’s 0330 099 3000*.
Stay safe online
As always, remember to Take Five and stop to think about online safety. Criminals are experts at pretending to be people, organisations and the police. They spend hours researching you for their scams, hoping you’ll let your guard down for just a moment.
Stop: Taking a moment to stop and think before parting with your money or details could keep you safe.
Challenge: Could it be fake? It’s ok to reject, refuse or ignore any requests. Only criminals will try to rush or panic you.
Protect: Contact Vanquis immediately if you think you’ve fallen for a scam and report it to Action Fraud.
*Call charge information
Network charges may apply. Calls to 01 and 03 numbers from UK landlines and mobiles are normally included in free plan minutes if available; otherwise calls to 03 numbers cost the same as calls to 01/02 prefix numbers. Calls to 0800 or 0808 numbers are free from mobiles and landlines. Find our opening hours here.